In the days of social media – customer service is more important than ever. We know that we need to treat everyone well but our philosophy is to treat everybody like a rockstar. Whether they are suppliers, customers, or speakers we feel as though everybody is a VIP. Aren’t you Very Important? I think so.
We noticed something when we started doing this… People began to LOVE doing business with us. Whether it was hiring a fleet of fake paparazzi for a VIP event or just sending them information before everyone knew about our big announcements – loyalty and love grew for what we did.
Gary Vaynerchuk (awesome speaker, author, entrepreneur) hit this point home with me when I wrote him an email…. and HE responded. The guys must get hundreds if not thousands of emails a day. It wasn’t an autoreply – it wasn’t someone on behalf of him or from his office. It was him. It was easy to tell because grammar or spelling didn’t matter and he wrote the say way in which he speaks – no way could it have been mocked. I was looking for some advice – what did he say? It was simple… DO RIGHT BY PEOPLE – he means everyone. So – we changed our policies and now everyone we interact with (including you) is a rockstar! Here is my favourite @garyvee video for you to enjoy:
Here is one of our FREE afterparty’s – our clients love these. They end up being even more popular than the big events that we host.
Did you notice that Kevin O’leary (Dragons Den & Shark Tank) said he has a “great time”.
It’s a privilege to know you.